Last Updated: February 24, 2025
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Makebot Co. Ltd. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use MagicSuite, a suite of AI-native business tools including MagicTalk, MagicAsk, MagicSearch, MagicVoice, and MagicTeams (collectively, the "Services"). By accessing or using the Services, you agree to this Privacy Policy, which is incorporated into our Terms and Conditions.
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If you have any questions about this Privacy Policy, please contact us using the details provided in Section 11 below.

We collect information to provide, improve, and personalize the Services. The types of information we collect include:
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1.1 Information You Provide
Account Information: When you create an account, we collect your name, email address, phone number, company name, and other details you provide during registration.
User Content: Information you upload or input into the Services, such as messages, documents, FAQs, search queries, or collaboration data.
Payment Information: For paid plans, we collect billing details (e.g., credit card number, billing address) through our trusted payment processors.
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1.2 Information Collected Automatically
Usage Data: Information about how you interact with the Services, including IP address, device type, browser type, operating system, pages visited, and timestamps.
Analytics Data: Aggregated data on Service usage, such as feature usage frequency and performance metrics.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
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1.3 Information from Third Parties
We may receive information from third-party integrations (e.g., APIs, partner services) you connect to the Services, such as customer data from linked platforms.

We use your information for the following purposes:
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• To Provide the Services: To create and manage your account, process payments, deliver AI-powered features (e.g., chatbot responses, search results), and enable collaboration.
• To Improve the Services: To analyze usage patterns, train our AI models with anonymized and aggregated data, and enhance functionality.
• To Communicate: To send you account-related updates, technical notices, security alerts, and marketing communications (where permitted and with your consent).
• To Ensure Security: To detect and prevent fraud, unauthorized access, or abuse of the Services.
• To Comply with Legal Obligations: To meet requirements under applicable laws, such as tax reporting or data protection regulations.

Our Services rely on artificial intelligence to deliver features like chatbots, FAQs, search, and voice support. To support this:
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• AI Training: We may use anonymized and aggregated User Content (e.g., chat logs, search queries) to train and improve our AI models. We do not use identifiable personal data for this purpose without your explicit consent.
• Output Generation: Information you input may be processed by our AI to generate responses or recommendations, which are provided "as is" and may not always be accurate.

We do not sell your personal information. We may share it in the following circumstances:
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• With Service Providers: With trusted third parties (e.g., payment processors, cloud hosting providers) who assist us in operating the Services, subject to confidentiality agreements.
• With Business Partners: If you integrate third-party tools with MagicSuite, we may share necessary data with those partners to enable functionality.
• For Legal Reasons: To comply with applicable laws, regulations, or legal processes (e.g., court orders), or to protect our rights, property, or safety, and that of our users.
• In Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice to you where required.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:
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• Account information is kept while your account is active and for a reasonable period after closure (e.g., for tax purposes).
• Usage data may be retained in anonymized form for analytics.
• You may request deletion of your data as outlined in Section 7.

Under applicable laws, including South Korea’s Personal Information Protection Act (PIPA), you may have the following rights:
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• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Objection: Object to certain uses of your data, such as marketing.
• Data Portability: Request your data in a structured, machine-readable format (where applicable).
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To exercise these rights, contact us at support@magicsuite.ai. We will respond within the timeframe required by law (typically 10 days under PIPA).
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You may also:
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• Opt out of marketing emails by clicking "unsubscribe" in the email.
• Disable cookies via your browser settings, though this may limit Service functionality.

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. These include encryption, access controls, and regular security reviews. However, no system is completely secure, and we cannot guarantee absolute security.

Makebot Co. Ltd. is based in South Korea, but we may use global service providers (e.g., cloud hosting). If your data is transferred outside South Korea, we ensure compliance with PIPA and other applicable laws, such as obtaining your consent or using providers with adequate safeguards (e.g., standard contractual clauses).

The Services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice within the Services. Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
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Makebot Co. Ltd.
서울 구로구 디지털로 272 1311호 (Digital-ro 272, Guro-gu, Seoul, Republic of Korea)
Email: support@magicsuite.ai
Phone: 02-2039-2626
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For complaints, you may also contact the Korea Personal Information Protection Commission (PIPC) at www.pipc.go.kr.